Counselling Session Policies

Rescheduling Your Session

We understand that sometimes plans change. Here’s how to reschedule your counselling session:

• 12-hour window: Sessions can be rescheduled only if the next date/slot is available within 12 hours of your original booking
• How to reschedule: Please send us a text message or call directly (don’t use email for rescheduling requests)
• Alternative method: You can also go to our booking calendar, cancel your earlier booking, and select a new time slot

Cancellations & Refunds

Our cancellation policy is designed to be fair to both our clients and our counsellors:

• Full refund: Cancel at least 12 hours in advance to receive a full refund of your counselling fees
• Late cancellation: If you cancel with less than 12 hours notice, you will receive half of your counselling fees back

Conferences, Workshops, and Courses

Different policies apply for our conferences, workshops, therapy, and CBT courses:

Refund Policy

• 36-hour notice required: To receive a full refund for conferences and workshops, you must request cancellation at least 36 hours before the event begins
• Day-of-event policy: No refunds will be issued on the day of the event for either early registration or on-the-spot registration

Mid-Course Cancellations

If your circumstances change after enrolling in one of our courses:

• Proportional refunds: If you need to leave a course, training, or workshop before completion, we’ll refund the proportional amount for the time you won’t be attending
• Documentation updates: Your experience letters or certificates will be modified accordingly to reflect your actual participation

Contact Us

Have questions or need assistance? Reach out to us through any of these methods: